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30 Day FREE Trial!

Pro

Starting at: $3900 monthly
30 Day FREE Trial!

Platinum

Starting at: $6499 monthly

FX Full Service

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  • Easy to use, single site owner solution
  • Downloadable desktop console or use the online dashboard
  • Highest rated Chat application available
  • Mobile site integration
Pro Single User
  • Enterprise level solution
  • Multi-site Multi-operator - add as you grow
  • Complete call center integration
  • Complete admin feature sets (reporting suite, QA features & lock controls)
Platinum Users
  • Highly trained RQ chat & Sales operators
  • Pay for performance chat model
  • Seasoned CS & Technical Support chat programs
  • Completely managed chat programs
FX Full Service Users
  • Every web visitor to your site has the opportunity to engage a live agent by clicking on the chat icon on the home page.
  • After a preset period of time, a RespondQ agent proactively initiates a chat session online to every visitor who has not initiated a chat session.
  • A RespondQ chat agent engages the customer in a meaningful dialogue about products, or services the customer is interested in.
  • If appropriate, the agent solicits a phone number from the prospect so that an outbound sales agent can call them to sell products and services.
  • Outbound Sales Agent calls the prospect via the phone to explain offers and promotions and close the sale. In addition, they use the opportunity to cross and up-sell.
  • Chat Agents close the sale via the chat session if consumer prefers to buy through the Chat Channel.
  • Chat Agents help clarify consumer questions and assist them with making purchases online.
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Create up-sell and cross-sell opportunities through live interaction
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Reduce customer service call volume to your sales center
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Reduce online "Buyers' Remorse" by providing a helping hand real time
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